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Frequently Asked Questions
Below is a list of commonly asked questions related to the ticket buying process. If you have additional questions or would like to learn more about upcoming performances at the Strand-Capitol, please contact a member of our Box Office staff at 717-846-1111. We look forward to assisting you!

 

GENERAL INFORMATION

 

Where is the Box Office?
The Strand-Capitol Box Office is located at 50 N. George Street in York, PA.


What are the Box Office Hours?
The Box Office is open during the following times:

  • Monday through Friday 10:00am to 4:30pm
  • Two hours prior to live performances
  • Thirty minutes prior to Capitol Cinema Films

How can I purchase tickets?
The Strand-Capitol offers three convenient ways to purchase your tickets.
Stop by the Box Office. Call 717-846-1111. Online 24 Hours a Day!
Click Here to Buy NOW!


What is the Strand-Capitol refund policy?
The Strand-Capitol encourages you to purchase your tickets with confidence! Refunds are cheerfully offered at any time for any reason for performances presented by the Strand-Capitol. Bad weather, unforeseen change of plans…no problem! No questions asked.


The Cheerful Refunds Policy is this easy:

1. Contact the Box Office at 717-846-1111 or email BoxOffice@strandcapitol.org
2. Include the name of the show and the name of the Customer who purchased the tickets
3. Sit back, relax and let the Box Office handle the rest

(Please note: To be eligible for the Cheerful Refunds offer, tickets must be purchased through the Strand-Capitol Box Office or online at strand-capitol.org. Refunds will only be made during the current season. This offer does not apply to tickets bought on third-party websites or by brokers or third parties. This offer applies to purchases only made by Customers for their own use.)

Ticket return policies for performances such as theatre rentals that are not Strand-Capitol shows are clearly outlined on the event page in the calendar. The Box Office is available to answer any questions you may have or to assist with the refund process. To contact the Box Office, please call 717-846-1111.


How will I receive my tickets?

When purchasing tickets online, you can select from several delivery options, including receiving your tickets in the mail, having your tickets available for pickup at the Box Office “Will Call” window, or you can choose “Print at Home Ticketing.” If you select “Print at Home Ticketing” you will receive your tickets immediately via email. Simply print your tickets and bring them with you the evening of the performance.

Tickets sent through the mail will arrive no later than two (2) weeks prior to the performance date. If you have ordered tickets for a performance that is less than two weeks away and have not received your tickets, please contact the Box Office at 717-846-1111 for assistance.


What can I expect during a concert?

Each performance at the Strand-Capitol is unique, and it is not uncommon during concerts for audiences, in their excitement, to come down to the edge of the stage to cheer or take pictures. In fact, artists will encourage interaction with their fans and discourage the venue from asking them to take their seats and not rush the stage. Please know your safety is always our priority and we have a dedicated Security Team at every performance to ensure your safety.


Are beverages allowed
in the theatre for Strand-Capitol performances?
Yes, although there may be an occasional exception required by the artist. Gulping before the curtain time or at intermission is no longer necessary!


May I bring my own food or drinks to the theatre?

No outside food or beverages are permitted. Refreshments – including snacks, soda, coffee, water and full bar service are available in both the Strand and Capitol theatres. Whether you want to enjoy a hot cup of coffee before the show or a cocktail at intermission, you’re sure to find an option to tempt your taste buds.


Why doesn’t the Strand offer discounts for seniors, students, last minute available seats (“Rush”), etc.?
We are only allowed to give members’ discounts and group discounts by our contracts.


Does the Strand-Capitol offer children’s tickets?

We do not treat children any differently from any other Customer. We do not make special rules indicating minimum age requirements, or anything like that. However, like any other Customer, if they become disruptive, they will be asked to leave. We can only give one warning, since even doing that is disruptive to the people sitting in the area. Additionally, refunds are not available to anyone who is asked to leave the theatre for being disruptive.

Anyone, regardless of age, must have a ticket to enter the theatre. We appreciate that there may be circumstances where a Customer wishes to bring a baby, who will be in their arms the whole time, to the theatre. Our experience is that having a seat for that baby allows the space for the people sitting next to the family to feel comfortable. We suggest you take advantage of that seat to bring a car seat into the theatre for your child.

However, we hope you understand that we have to be mindful of our responsibility to make sure that everyone in the theatre has an enjoyable experience, and babies tend to react to the changes in sound and lighting in our theatre by crying, so while we do not have restrictions, we do advise against bringing any children to the theatre who cannot maintain the kind of behavior that is necessary.


How do I become a Strand-Capitol Volunteer?
Volunteers are at the core of the Strand-Capitol Performing Arts Center’s operation and a vital component to the overall success of the facility. A variety of volunteer positions are available. Click here to visit our Volunteer Page to learn more about available opportunities and the application process.


How is the Strand-Capitol Funded?
A non-profit organization, the Strand-Capitol is funded by a mix of ticket revenue and donations from individuals (“members”), businesses, foundations and government sources, which are key to the organization’s ongoing ability to offer high-quality diverse performances, preserve the historic integrity of the theatres and serve as a cultural leader in the community. Click here to learn more about opportunities to support the Strand-Capitol.

 

 

ONLINE PURCHASES

 

How do I purchase tickets online?
Visit the calendar to locate the performance in which you are interested. Select the “Buy Tickets” Button. You will then be asked to go through the process of selecting your seat or choosing best available seating for reserved seat performances. You will also be asked to Login or create an account to complete the ticket buying process. Additional information related to the login process can be found below.


Why do I have to login to purchase tickets online?
In order to complete the ticket buying process, you will be asked to login or create a new account. If you are a Strand-Capitol member or have purchased tickets before, you can utilize your existing login information, including your username (email address) and password. If you’ve forgotten your password, a tab is available to request that it be sent to your email address. If you are purchasing tickets for the first time, please complete the process of creating an account to confirm your purchase.


What if I forgot my username or password?

Your email address can be used as your username. If you’ve forgotten your password, you can complete the process to have it emailed to you. If you have an account and are unsure of the email address that is connected to it, please contact the Strand-Capitol Box Office at 717-846-1111 for assistance.


Can I use my money “on account” to orders tickets online?

To utilize “on account” funds, please contact the Box Office by phone at 717-846-1111 or in person and a member of our team will be happy to help you.


Why are all the seats gone when I go online the day the show is announced?
Not only are there holds on seating for artist comps, sponsors, donors, etc., but also as our shows have become more and more popular, people have learned to jump right on the website the minute a show is announced to get their seats. We now often sell several hundred the day a show goes on sale!

 

 

SHOW QUESTIONS/INFORMATION

 

How do shows get selected?
When an artist is on tour, the agent will contact the Strand and let us know, and give us the parameters for the deal. If the Strand has the dates available, and the deal makes sense, then the show gets booked.


How do ticket prices get set?

The way the business works is the agent expects the gross potential, that is the income that would be brought in if every single seat sells, to equal the cost of the show. That is why the Strand has to raise over $1.5 million each year to cover everything else, like insurance, utilities, building repairs, etc. Many times there is a small difference between the cost of the show and the income potential. In that case, the artist takes 85% of that money and the Strand keeps 15%.


Can I send a note or gift to the artist?

For many different reasons, including security and intellectual property, artists have become more and more reluctant to accept notes and gifts at the venues they play. The best choice is to send things to them at addresses on their website.


Can you get the artist to wish happy birthday, etc., to my loved one?

Artists just don’t do that. Think of it this way…a show is a very carefully designed piece of living art. Anything from the outside is an element that does not fit in that careful design. Rather than trying to do it on a case-by-case basis, the whole industry has just said “no.”


Why doesn’t the Strand do more meet and greets with the artists?

We would if we could! There are many reasons the artist cannot do a meet and greet…they often arrive just in time for the show and leave right after in order to get to the next one. They depend on their health for their living, so may not want to expose themselves to big groups of people night after night. They might be scheduled with press interviews and things before and after the show for future performances, etc., etc.

So unless a meet and greet is a formal thing designed as part of the tour, they are often completely spontaneous, and so we don’t even know if it is going to happen. An artist may finish the performance and then decide their schedule, etc., allows them to meet their fans.

In addition tours are now starting to sell meet and greets themselves through the artists’ websites. So they don’t want to give away something at which they make money.

Every artist, tour and situation is different and it is unpredictable.


Who controls what time the show starts, ends, whether there is an intermission, the lighting, the sound, etc.?
The artist in every case. The show is their art and it is critical they control that. This is an important part of the Strand’s no-questions-asked refund policy. Since we cannot control some of the key elements of the performance, we will give you your money back if you are not satisfied. Please be kind though; we are a nonprofit and we want to be around for many years to come, continuing to bring you great shows!


What happens if there is bad weather?
The artist contract says if the artists can get to the theatre, the show goes on. Since artist tour schedules are tightly planned, there is very rarely any chance to reschedule. That is another reason for the Strand’s no-questions-asked refund policy. Even though we will still have the costs of the show, we want Customers to buy in advance and get the best seats, confident that if Mother Nature throws us a curve ball, they will get their money back. This is a serious commitment to our Customer on behalf of the Strand. A bad winter will cost the Strand tens of thousands of dollars!

 

 

SERVICES & ACCESSIBILITY

 

How Should I Dress/Is There a Dress Code?
Attire depends on the show you are attending and what will make you comfortable during the performance. Rock, stand-up comedy, contemporary music concerts, movies and CapLive shows are typically more relaxed and casual. For Symphony, Broadway, family, dance, and certain music concerts in the Strand Theatre, business casual is a popular style.


Are beverages allowed in the theatre for Strand-Capitol performances?

Yes, although there may be an occasional exception required by the artist. Gulping before the curtain time or at intermission is no longer necessary! Feel free to bring your beverages into the theatre and enjoy them while you’re enjoying the performance.


May I bring a camera or video/audio recording device?

Typically, for most performances, these items are not allowed by the performers.


Do you provide assisted listening devices?
Yes, assisted listening devices are available from the coat check room for any performance.


Do you have accessible seating?

Yes, accessible seating is available in several locations throughout the venue.


What can I expect during a concert?

Each performance at the Strand-Capitol is unique, and it is not uncommon during concerts for audiences, in their excitement, to come down to the edge of the stage to cheer or take pictures. In fact, artists will encourage interaction with their fans and discourage the venue from asking them to take their seats and not rush the stage. Please know your safety is always our priority and we have a dedicated Security Team at every performance to ensure your safety.