Frequently Asked Questions
Below is a list of commonly asked questions related to the ticket buying process. If you have additional questions or would like to learn more about upcoming performances at the Strand-Capitol, please contact a member of our Box Office staff at 717-846-1111. We look forward to assisting you!
GENERAL INFORMATION
Where is the Box Office?
The Strand-Capitol Box Office is located at 50 N. George Street in York, PA.
What are the Box Office Hours?
The Box Office is open during the following times:
- Monday through Friday 10:00am to 4:30pm
- Two hours prior to live performances
- Thirty minutes prior to Capitol Cinema Films
How can I purchase tickets?
The Strand-Capitol offers three convenient ways to purchase your tickets.
Stop by the Box Office. Call 717-846-1111. Online 24 Hours a Day!
Click Here to Buy NOW!
What is the Strand-Capitol refund policy?
The Strand-Capitol encourages you to purchase your tickets with confidence! Refunds are cheerfully offered at any time for any reason for performances presented by the Strand-Capitol. Bad weather, unforeseen change of plans….no problem! No questions asked. (Please note: To be eligible for the Cheerful Refunds offer, tickets must be purchased through the Strand-Capitol box office or online at strand-capitol.org. This offer does not apply to tickets bought on third-party websites or by brokers or third parties. This offer applies to purchases only made by Customers for their own use.)
Ticket return policies for performances such as theatre rentals that are not Strand-Capitol shows are clearly outlined on the event page in the calendar. The Box Office is available to answer any questions you may have or to assist with the refund process.
How will I receive my tickets?
When purchasing tickets online, you can select from several delivery options, including receiving your tickets in the mail, having your tickets available for pickup at the Box Office “Will Call” window, or you can choose “Print at Home Ticketing.” If you select “Print at Home Ticketing” you will receive your tickets immediately via email. Simply print your tickets and bring them with you the evening of the performance.
Tickets sent through the mail will arrive no later than two (2) weeks prior to the performance date. If you have ordered tickets for a performance that is less than two weeks away and have not received your tickets, please contact the Box Office at 717-846-1111 for assistance.
Are beverages allowed in the theatre for Strand-Capitol performances?
Yes, although there may be an occasional exception required by the artist. Gulping before the curtain time or at intermission is no longer necessary!
May I bring my own food or drinks to the theatre?
No outside food or beverages are permitted. Refreshments – including snacks, soda, coffee, water and full bar service are available in both the Strand and Capitol theatres. Whether you want to enjoy a hot cup of coffee before the show or a cocktail at intermission, you’re sure to find an option to tempt your tastebuds.
Does the Strand-Capitol offer children’s tickets?
We do not treat children any differently from any other Customer. We do not make special rules indicating minimum age requirements, or anything like that. However, like any other Customer, if they become disruptive, they will be asked to leave. We can only give one warning, since even doing that is disruptive to the people sitting in the area. Additionally, refunds are not available to anyone who is asked to leave the theatre for being disruptive.
Anyone, regardless of age, must have a ticket to enter the theatre. We appreciate that there may be circumstances where a Customer wishes to bring a baby, who will be in their arms the whole time, to the theatre. Our experience is that having a seat for that baby allows the space for the people sitting next to the family to feel comfortable. We suggest you take advantage of that seat to bring a car seat into the theatre for your child.
However, we hope you understand that we have to be mindful of our responsibility to make sure that everyone in the theatre has an enjoyable experience, and babies tend to react to the changes in sound and lighting in our theatre by crying, so while we do not have restrictions, we do advise against bringing any children to the theatre who cannot maintain the kind of behavior that is necessary.
How do I volunteer?
Click here to learn how.
How is the Strand funded?
Click here to learn more.
ONLINE PURCHASES
How do I purchase tickets online?
Visit the calendar to locate the performance in which you are interested. Select the “Buy Tickets” Button. You will then be asked to go through the process of selecting your seat or choosing best available seating for reserved seat performances. You will also be asked to Login or create an account to complete the ticket buying process. Additional information related to the login process can be found below.
Why do I have to login to purchase tickets online?
In order to complete the ticket buying process, you will be asked to login or create a new account. If you are a Strand-Capitol member or have purchased tickets before, you can utilize your existing login information, including your username (email address) and password. If you’ve forgotten your password, a tab is available to request that it be sent to your email address. If you are purchasing tickets for the first time, please complete the process of creating an account to confirm your purchase.
What if I forgot my username or password?
Your email address can be used as your username. If you’ve forgotten your password, you can complete the process to have it emailed to you. If you have an account and are unsure of the email address that is connected to it, please contact the Strand-Capitol Box Office at 717-846-1111 for assistance.
Can I use my money “on account” to orders tickets online?
To utilize “on account” funds, please contact the Box Office by phone at 717-846-1111 or in person and a member of our team will be happy to help you.