|Job Title:||Assistant House Manager||Department:||Operations|
|Report to:||Patron and Artist Services Manager||Salary Range:||Hourly|
|FLSA Status:||Non-Exempt||Announcement Date:||December 23, 2015|
The position of Assistant House Manager at the Strand-Capitol Performing Arts Center is a part-time position.
The Assistant House Manager reports directly to the Patron and Artist Services Manager. This position is a customer service position with responsibility for the quality of Strand-Capitol experiences. This job requires someone who is detail oriented, able to work well as a team, and has the capability to multi-task in a fast-paced environment.
- Assist in Front of House setup for shows and rentals. Ensures facility is in operational condition and building is presentable to patrons. (Kitchen and concessions are set up in a workable manner, bathrooms are clean and ready for patron use, lights are on and any doors to remain locked are locked.) Count and distribute banks to their appropriate location. Distribute credit card machines.
- Observe the theater audience during shows to ensure that there are no patron issues. Monitors all lobbies, theatres, and anywhere else patrons may have access.
- Help coordinate activities for approximately 35-45 volunteers, security guards, and any other staff on duty.
- Record information about the event, building, patrons, and any other relevant information that the House Manager should include on the house report.
- In the absence of a House Manager, the Assistance House Manager may be asked to performed essential House Manager duties for an event.
- Assist with security needs as necessary.
- Helps out in concessions or behind the bar. Ensure the service is as quick as possible. Help restock supplies and cash registers when needed.
- May be responsible for completing various reports including but not limited to House Manager reports, Per Capita reports, Merchandise Settlement, Incident reports and Bar/Concession reports. Must provide factual and detailed information on all forms.
- Responsible for closing the facility at the end of an event (all lights off, doors locked, reports completed, cabinets locked, building cleared, etc.).
- Tabulate money that is kept in the safe, to insure that it is the proper amount.
- Must be available to assist in any other foreseen and unforeseen situations involved with the operations of the Strand-Capitol Performing Arts Center.
The requirements listed below are representative of the knowledge, skill and/or the ability required. Reasonable accommodations can be made to enable persons with disabilities to perform the job functions.
- Available to work a flexible schedule that will frequently include weekends, evenings and/or late night hours.
- Ability to work independently on several tasks and projects simultaneously, set priorities and remain focused in a complex and high-pressured environment.
- Meet deadlines on time or often earlier than expected.
- Very organized with an attention to detail.
- Accurate money handling. (100% accurate 100% of the time)
- Good judgment and discretion in handling any situation, especially ones needed to be taken care of internally or confidentially.
- Ability to deal with many varying personalities individually and collectively.
- Ability to deal calmly, rationally, and tactfully in a quick-paced and sometimes stressful environment with all contacts including but not limited to: agents, managers, artists, media, staff, technical crew, volunteers, patrons, board members, and the general public.
- Knowledgeable of the Pennsylvania Liquor Rules
- Ability to stay calm in uncomfortable situations.
- Must be trustworthy.
- Must be able to work well in a team setting and individually.
- Passionate and appreciative of the performing and cinematic arts.
- An associate’s degree or two years of college experience is preferred. A high school diploma will be considered with extensive background in customer service, volunteer management, and/or theatre operations.
- Experience in similar environments such as concert halls, or other theatres is also desired but not mandatory.
- Ability to read, write, and speak Standard English.
- Professional phone skills.
- Must be able to operate common Microsoft Office programs: Word, Excel, Outlook, and PowerPoint.
- Any familiarity with HVAC systems and security systems is a plus but not a necessity.
- CPR and AED certifications are a plus, but not a necessity.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to multitask. The employee is often on his or her hands and knees, walking, standing, sitting, climbing or balancing in order to complete a task at hand. The employee is often responsible for lifting 10-20 lbs. multiple times during a shift and sometimes responsible for moving up to 50 lbs.
Vision and hearing is very important for this work. If vision or hearing is an issue, glasses, contacts or hearing aids may be needed in order to perform tasks at hand.
The work environment characteristics described here are representative of those an employee encounters while executing essential functions of the job at the Strand-Capitol Performing Arts Center. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
The activity level varies daily depending on a wide variety of circumstances, many of which are out of the control of the employer or employee.
The noise level in the work environment is usually moderate but can be rather loud depending on the event on that particular day.
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